FieldCentral Payments (“we,” “us,” or “our”) is a payments service operated by HindSite Software, Inc. This policy explains how we collect, use, and protect personal information when a customer (“you”) pays a business that uses our platform.
We collect the following categories of information:
Card number, expiration date, and CVV (processed securely via our payment processor, Forward)
Bank account information for ACH/EFT payments
Billing address and postal code
We never store full card numbers or CVVs. Forward tokenizes and securely stores this information under PCI-DSS standards.
Amounts charged, dates, refund activity
Payment method details
Customer account identifiers supplied by the business you are paying
Name
Email, phone number (if provided by you or the business)
IP address
Device/browser identifiers
Log data for fraud monitoring and security
We use your information to:
Process payments and refunds
Authenticate your payment method
Prevent fraud and comply with card-brand and banking rules
Provide receipts and payment confirmations
Respond to disputes or regulatory requests
Support the business you are paying
We do not sell your information.
We share information only with:
Forward, our payment processor
The business you are paying
Fraud prevention partners
Regulatory, law-enforcement, or card-brand authorities (when required)
We retain payment records as required by law, card-brand rules, and financial-compliance obligations (generally 7 years). Tokenized card data is stored by Forward per PCI-DSS requirements.
Depending on your location (U.S., Canada, or certain provinces/states), you may have the right to:
Access your personal information
Request corrections
Request deletion (subject to financial-record-keeping laws)
Withdraw consent when applicable
Please direct questions concerning this directly to your merchant.
We use or partner with Forward to provide administrative, physical, and technical safeguards, including tokenization, encryption in transit, and secure data centers. Forward is PCI-DSS Level 1 compliant.
Our services are not intended for children under 13 (U.S.) or under 14–16 depending on province (Canada). We do not knowingly collect children’s information.
Data may be processed in the U.S. or Canada. We rely on contractual protections when cross-border transfer laws require them.
We may update this policy from time to time. The latest version will be posted on our website.
These Terms govern your use of FieldCentral Payments to pay a business that uses our platform (“Merchant”). By submitting a payment, you agree to these Terms.
If you do not agree, do not complete the transaction.
FieldCentral Payments is a payment facilitation service operated by HindSite Software, Inc. We:
Process payments on behalf of Merchants
Transmit funds to the Merchant
Provide Tier 1 support for payment-related questions
Do not provide the services or goods being purchased
The Merchant—not FieldCentral—is responsible for the services you receive.
By submitting a payment, you authorize:
The charge to your card or bank account
Us and Forward (our processor) to verify your payment method
Any applicable pre-authorization holds
Automatic or recurring payments if you explicitly agree to them during checkout or in an agreement with the Merchant
You represent that you are authorized to use the payment method you provide.
If you agree to recurring billing:
The amount, schedule, and cancellation instructions will be shown by the Merchant.
You may cancel by notifying the Merchant directly.
Cancellation does not guarantee refund of past charges.
You will not be charged any additional consumer fees unless clearly disclosed and permitted by applicable law.
Refunds and returns are governed by the Merchant’s policies.
FieldCentral processes refunds only when instructed by the Merchant.
(FieldCentral’s overarching Refund and Return policies appear below for transparency, but the Merchant controls all approvals.)
If you believe a charge is incorrect:
Contact the Merchant first.
You may also dispute charges directly with your card issuer or financial institution.
You agree not to misuse chargebacks or disputes.
You may not use FieldCentral Payments for:
Illegal transactions
High-risk or restricted activities prohibited by card-brand or banking rules
Fraudulent or deceptive conduct
We may decline, reverse, or report suspicious transactions.
To the fullest extent permitted by law:
FieldCentral is not responsible for the quality, timing, or delivery of Merchant services.
FieldCentral’s total liability for any claim arising from your payment is limited to the amount of the disputed transaction.
We are not liable for consequential or indirect damages.
Some jurisdictions do not allow certain limitations; in those cases, limits apply to the legally allowed extent.
For U.S. customers: governed by the laws of the State of Minnesota.
For Canadian customers: governed by the laws of the Province of Ontario and applicable federal laws.
This policy explains how refunds are processed when you pay a Merchant through FieldCentral Payments.
Refund approvals, amounts, and eligibility are determined by the Merchant you are purchasing from.
We do not override Merchant decisions.
Once the Merchant authorizes a refund:
We process the refund to the original payment method
Refunds typically appear within:
5–10 business days for card payments
3–7 business days for ACH/EFT payments
Processing times depend on your bank or card issuer
We cannot issue refunds to alternative payment methods or in cash.
A Merchant may decline refunds when:
Work has already begun or been completed
Materials or labor were already purchased
The service agreement states the payment is non-refundable
The cancellation occurred after a stated deadline
You dispute charges without first contacting the Merchant
If you believe a charge is unauthorized or incorrect:
Contact the Merchant first
Unauthorized transactions will be investigated promptly.
We may delay or refuse a refund if there is evidence of fraud, abuse, or misuse of the payment method.
This Return Policy applies only to returns of physical goods purchased from Merchants through FieldCentral Payments. Most customers use FieldCentral to pay for services, but when physical products are involved, these rules apply. These rules are in all cases superseded by the Merchant's policies.
Returns are governed by the Merchant’s return policy.
FieldCentral does not set return windows, restocking fees, or approval criteria.
Merchants may require that items be:
Unused and in original condition
Returned within a specific time period
Accompanied by proof of purchase
Returned to a specific location
You must follow the Merchant’s instructions.
If the Merchant approves a return:
The Merchant will notify us to issue a refund
Refunds are processed back to the original payment method
Processing timelines follow our Refund Policy above
Merchants may mark items as final sale or non-returnable (e.g., custom materials, installed items, perishable goods). These rules are set by the Merchant.
If you cannot resolve a return issue with the Merchant, contact your card issuer for additional options