FAQs & Common Objections

You've asked 'em. We answer 'em.

Common Objections

#1: What type of field devices does HindSite run on?

HindSite's field software can run on any web-enabled device, though most customers use Windows-based "netbooks" and tablets. Netbooks are simple laptops with a 7" - 12" screen. We often recommend these for people looking at new hardware for field crews, since they are very affordable and relatively durable.
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#2: Do you run on Android or iOS mobile devices?

Yes! We have a dedicated Android App for Android phones and tablets, and we're constantly adding new features to it.
Also, our Mobile Web program allows you to run HindSite's field software on any device with a constant internet connection, such as the iPhone or iPad.
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#3: How does the office "talk" with the field?

There are 2 ways:

• Many contractors buy an "air card" from their wireless provider. This plugs into the netbook and allows for constant internet access, so you're sending the work orders wirelessly.
• If you don't need or want the air card and data plan, then you can simply sync the netbooks each day in the shop with your own computer network, or take advantage of any open wifi hotspots.

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#4: Do you handle service maintenance agreements?

Yes. Any kind of regular maintenance - from plumbing maintenance agreements to battery replacement to lawn care contracts - can be set up in HindSite. We use both recurring scheduling tools to handle the work order/service call management, as well as maintenance billing, where invoices are created in your accounting program at set intervals.
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#5: How much does support cost?

It's free. All support is included because we see our job as helping your business succeed with HindSite.
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#6: How much do upgrades cost?

They're free. Our job is to make sure you have the best field service software at all times.
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#7: How much does advanced or future training cost?

Also free, as part of our commitment to help your business grow.
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#8: How much do office users cost?

They're free as well, included in your monthly subscription. You can have a hundred office personnel and it won't affect your monthly rate.
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#9: How does HindSite handle training and support?

We use online remote support services along with the phone (we still believe in having conversations). This allows us to virtually sit in your office, having access to your computer (with your permission, of course) and mouse. It's very effective, and our support team is awesome.
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#10: My business (e.g. lawn care/irrigation) has an off-season. Can I drop licenses as needed?

Yes, you can drop down to a minimum of 2 licenses (assuming you started with 2 or more... if you only have 1 license you won't have to increase).

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#11: How long does it take to get this program up and running?

Plan on 20-25 hours of your time. But don't worry, you'll have a dedicated trainer working side by side with you to help install and configure HindSite to your business. Our goal is to have you running in 30 days: you'll be managing contacts, scheduling work orders, collecting good field information, and sending completed work orders to invoicing in QuickBooks and Peachtree.
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#12: I'm using another program for my contacts. Can I import them into HindSite?

Absolutely. Any contacts or parts in QuickBooks are very easily imported into HindSite. For any other program, if you can get them into Microsoft Excel we can get them into HindSite.
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#13: What accounting systems does HindSite interface with?

We work primarily with QuickBooks as a QB Gold Certified Developer, as well as with Peachtree and Simply Accounting as a Silver Sage Developer.
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#14: How frequently do you send out updates?

We're notorious... ah, that is, famous.... for sending out updates as soon as they're ready. If we have a new feature that you benefit from, why would we wait to give it to you? You'll always have the latest features from the best field service management software in the industry. HindSite is continuously under development to improve and meet your needs.
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#15: Is this custom software?

No. We are highly configurable, very flexible, and always open to suggestions (in fact it is contractors' input that has made us the excellent tool we are today). But we are not custom software developers.
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#16: Do you sell the hardware too?

No. We're really, really good at software that helps grow your field service business. So we stay focused on that, and let others focus on the hardware. However, we'll point you in the right direction, no worries.
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#17: What are the primary benefits again?

We know "field service management software" doesn't really mean much unless you're seeing results. Our lawncare, landscapers, irrigators, plumbers, security dealers, electricians, and other field service companies tell us that it:

• Increases cash flow, because there's no paperwork to process, so bills are sent out daily, meaning you're getting paid much faster.
  
  
• Increases administrative capacity - you can get more done in less time because our scheduling, contact management, and reporting is efficient. A paperless office is a fast office.
  
  
• Increases customer service, because as an owner or office manager you have answers to customer questions with easily accessible customer information (including a customer history at your fingertips). Getting rid of the paper means getting reliable information for your customers.
  
  
• Increases revenue without adding additional customers, because you're reliably capturing billing information from your field techs. We automatically record the time in and time out for each employee on each job, and techs enter all the parts as well, so you bill for everything you've earned (no guesstimates based on day-old scribbled work orders).
  
  You'll also get in extra work orders each week for each tech, because you'll be scheduling and routing more efficiently. Jobs get placed with techs who will already be in the area, and the techs can get turn by turn directions.
  
  
• Makes running the business easier, which means HindSite makes your life easier. Paperless work orders, simple reports, and a more efficient operation all help you get out of the office and into the great outdoors.

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Common Objections

#1: My company is too small.

Nope. Sorry. We have plenty of solo operators using HindSite to manage their own field service work, schedule, and contacts. If you're using paperwork today, then you will benefit from eliminating those paper work orders and messy forms by using The HindSite Solution.
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#2: My field techs can't handle this / won't do this.

We designed our field software to be easy, so your techs will pick it up quickly and it won't get in their way. Beyond that, HindSite is a system. They'll go through the same process on every job and we can automate a lot of it. In fact, most techs are proud to use our software. They're more professional because of it, and they get bragging rights over their buddies who don't have cool technology.
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#3: I can't justify the cost right now.

The HindSite Solution is just that, a solution. You'll drop twenty grand on a new truck or piece of equipment when you need it for your business, right? This is the same thing (and a lot less expensive!). Our field service software is a tool for your business, one that - according to our customers - easily pays for itself in the first month. It's the best investment you'll make, and - since we don't have any contracts - we have to prove ourselves to you every month. You're in the service industry. So are we.
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#4: My old way works just fine.

It does, and it's gotten you to where you are today. But now you're looking for a tool to take your business to the next level. HindSite is that tool because of our experience with the field service industry, our software that is guided by customer input, and our dedication to customer service - we only succeed when you succeed.
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Don't forget!
We're happy to set up a personal walk-through, answering your questions in-depth and showing you the features, one-on-one. Just give us a call: 888-271-4076, or fill out the form below:

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