If you're like most people considering a field service software solution, you've got a lot of questions. To help out, we've compiled answers to some of the most frequently asked questions - as well as some frequent objections - to make sure you're an an informed buyer.
Information - time records, work order details, customer history, and more - is sent wirelessly back and forth to field devices. For the science behind it, just give us a call, because it depends on the device you'll be using.
Yes. Any kind of regular maintenance - from plumbing maintenance agreements to battery replacement to lawn care contracts - can be set up in HindSite. We use both recurring scheduling tools to handle the work orders/service call management, as well as maintenance billing, where invoices are created in your accounting program at set intervals.
NO ADDITIONAL CHARGE! All support is included when you sign up with us because we see our job as helping your business succeed with HindSite
And while we are on the subject of free...
All upgrades, advanced or future training, and office users (you could have 100 office personnel for all we care) are free. You are only billed based on the number of "field devices" (one per crew, repair truck, salesperson, etc.).
We use online remote support services along with the phone (yes, we still believe in having conversations). This allows us to virtually sit in your office, having access to your computer (with your permission, of course) and mouse. It's very effective, and our support team does an awesome job.
Absolutely. You can drop down to a minimum of 2 licenses (assuming you started with 2 or more... if you only have 1 license you won't have to increase).
Plan on 7-10 hours of your time. You will be assigned one of our "HindSite Professors" to work side by side with you to help install and configure HindSite to your business. Our goal is to have you running in less than two weeks: you'll be managing contacts, scheduling work orders, collecting good field information, and sending completed work orders to invoicing in QuickBooks or Sage50.
Absolutely! Any contacts or parts in QuickBooks are very easily imported into HindSite. For any other program, if you can get them into Microsoft Excel, we can get them into HindSite.
We work primarily with QuickBooks as a QB Gold Certified Developer, as well as with Sage50 as a Silver Sage Developer.
We're notorious... ah, that is, famous.... for sending out updates as soon as they're ready. If we have a new feature that you benefit from, why would we wait to give it to you? You'll always have the latest features from the best field service management software in the industry. HindSite is continuously under development to improve and meet your needs.
No. We are highly configurable, very flexible, and always open to suggestions (in fact it is contractors' input that has made us the excellent tool we are today). But no, we are not custom software developers.
No. We're really, really good at software that helps grow your field service business. So we focus on that, and let others focus on the hardware. However, we'll point you in the right direction, no worries.
We know "field service management software" doesn't really mean much unless you're seeing results. Our lawncare, landscapers, irrigators, plumbers, security dealers, electricians, and other field service companies tell us that it:
We know our software helps grow businesses. But we still get objections. Here are the most common and our response:
We designed our field software to be easy, so your techs will pick it up quickly and it won't get in their way. Beyond that, HindSite is a system. They'll go through the same process on every job and we can automate a lot of it. In fact, most techs are proud to use our software. They're more professional because of it, and they get bragging rights over their buddies who don't have cool technology.
The HindSite Solution is just that, a solution. You'll drop twenty grand on a new truck or piece of equipment when you need it for your business, right? This is the same thing (and a lot less expensive!). Our field service software is a tool for your business, one that - according to our customers - easily pays for itself in the first month. It's the best investment you'll make, and - since we don't have any contracts - we have to prove ourselves to you every month. You're in the service industry. So are we.
It does, and it's gotten you to where you are today. But now you're looking for a tool to take your business to the next level. HindSite is that tool because of our experience with the field service industry, our software that is guided by customer input, and our dedication to customer service - we only succeed when you succeed.Two thoughts to leave you with: