Frequently Asked Questions

• How does HindSite charge for licenses?
• How much will support cost me?
• Are there any "hidden" expenses?
• What payment options do I have?
• My industry has an off-season (example: irrigation). Can I add and drop licenses as needed?
• What industries does HindSite work for?

• How does HindSite handle training and support?
• Will you come to our office for training?
• How long does it take to get up and running?
• If my contacts and parts are in another program, how do I get them into HindSite?

• My techs can´t handle this, or won´t do well with this technology...
• My office staff won´t handle the change well, or I´m not smart enough...

• Which versions of QuickBooks does HindSite interface with?
• Does HindSite work with other accounting systems?

• What kinds of devices can you use for the field software?
• What are the technology requirements for the office?
• How many office users can we have?
• Does HindSite interface with GPS units?
• What is Websync?
• How does Websync work?
• Does HindSite create customer templates, or do custom development?

How does HindSite charge for licenses?

On a monthly basis, the first two licenses are considered base licenses (PDA schedule), and are $99. Each additional license is discounted 50% to be$49.50. There is a non-refundable, $495 startup charge regardless of how many licenses you purchase.

View the HindSite Pricing Chart (48KB PDF)

How much will support cost me?

Are there any "hidden" expenses?

No. The software, installation, setup, training, support, and upgrades are all included in the subscription and startup charge. You do need to purchase hardware and third-party software separately (HindSite does not resell hardware or software). This includes office hardware, field hardware (PDA Phones or Netbooks), QuickBooks©, Microsoft© MapPoint©, or a few other applications that you can choose to interface with.

What payment options do I have?

My industry has an off-season (example: irrigation). Can I add and drop licenses as needed?

Absolutely. We do require that you keep at least two licenses during the down time, just because we continue to develop your software year-round. You can also raise licenses whenever you like or as needed.

What industries does HindSite work for?

Any service company can use our software. We specialize in the small service business, and work best with companies who have at least one dedicated office staff for scheduling and the like. Our most common customers are irrigation, security, HVAC/Electrical, and mechanical repair companies, though our complete list is much longer, and we´re always working to accommodate more specific industry needs. Remember, we have been designed specifically for service companies by service companies.

How does HindSite handle training and support?

We use a remote connection service, Inter-Tel©, that allows us to "hook up" online, with your permission, on a session-to-session basis. It allows us to see exactly what you see, and even control your mouse. This lets us see - and fix - the problem directly.

Will you come to our office for training?

How long does it take to get up and running?

Our goal is to get you setup and running inside of three weeks. We ask for a 20-hour commitment from at least one member of your office staff, a dedication we´ll match in order to make your transition as quick and easy as possible.

If my contacts and parts are in another program, how do I get them into HindSite?

If you can get your information into a simple Excel spreadsheet, then we can get it into HindSite. Simple as that. And if your information is in QuickBooks, then we can import the information directly into the HindSite database.

My techs can't handle this, or won't do well with this technology...

We get this one all the time. Your techs will do fine; trust us and the hundreds of service companies currently using PDAs, PDA phones, and laptops in the field right now. We purposely designed the field software to be simple and intuitive. If you´re worried about damage to the devices you can purchase manufacturer warranties, or even special waterproof and crushproof cases for some devices. But the bottom line is that your techs will easily handle this technology, and they'll be better for it. If you still don't believe it, call us and ask about the story behind Joe, our mascot... and the first field tech to ever use HindSite.

My office staff won't handle the change well, or I'm not smart enough for this technology...

If you're willing to make the change, and willing to put in the time and effort to see the setup phase through, then you will succeed. The HindSite team will help you at every turn to make sure the software is helping you better control and grow your business.

Which versions of QuickBooks does HindSite interface with?

Does HindSite work with other accounting systems?

Yes, but to a very limited degree. Please contact us for more information.

What kinds of devices can you use for the field software?

HindSite prefers and recommends using Windows XP netbooks (the smallest laptops, with a 7" - 13" screen), laptops, or tablet PCs. They provide the most reliability, are often cheaper than phones, and are the easiest for us to support. HindSite will also run on Vista or Windows 7, and it should have built-in wifi.

If you're using a PDA or PDA Phone, the device must have a Windows Mobile operating system, a touch screen (with a stylus), and at least 64MB of memory. We do not work with Blackberries, iPhones, or Palm-based devices. All the major mobile phone carriers have a device that will work, and if you have questions you can certainly contact us. Our field software can also be installed on a laptop or a tablet-pc.

What are the technology requirements for the office?

HindSite - despite its robust capability - doesn't require a huge system to run. The average office computer and network can handle it easily. We recommend the following system specs, just as a standard for an office workstation: Pentium 4 or Dual Core processor, 1GB RAM, and an 80GB hard drive. HindSite itself will take up minimal space at first, but as you use the program the amount of data stored. It´s a good idea to have at least a few gigabytes of hard drive space free.

How many office users can we have?

Does HindSite interface with GPS units?

Not at this time, though it is a project of ours. Currently we do send customer maps to the netbooks through an interface with Microsoft MapPoint. Also, through our Websync feature you can tell directly on the scheduling "whiteboard" when is driving to or has arrived at a job.

What is Websync?

How does Websync work?

For Websync to work, the field software must have access to the internet. You'll also need a static IP address for your office, which you'll get from your internet service provider (ISP). In the office you'll need to do port forwarding on the router. And if this confuses you don't worry... we've got highly trained professionals here to help you!

Does HindSite create custom templates or do custom development?

HindSite Software is a highly customizable tool, but it is not custom software. We are continually developing HindSite to incorporate user suggestions, because that's who our software serves, and that´s how our product continues to be the best in the industry.